Privacy Policy

Information you provide

We may collect the following when you use our platform:

• Account details: name, email address, phone number, and password (stored securely by our authentication provider).
• Order and delivery details: delivery address, pincode, order notes, items ordered, and payment method preference.
• Communications: messages you send us by email, phone, WhatsApp, or through customer support.

Information collected automatically

When you visit our website, we may automatically collect:

• Device and browser type, approximate location (from IP address), and pages visited.
• Cookies and similar technologies that help the site function (for example, keeping you signed in and remembering your cart).
• Log data such as timestamps and error reports used to keep the service reliable.

WhatsApp ordering

If you order via WhatsApp, we receive your WhatsApp phone number, profile name (if provided by Meta), message content (such as "hi" or order-related messages), and session data needed to open your private shop link and complete checkout on our website. WhatsApp messaging is provided by Meta Platforms; their own privacy policy also applies to your use of WhatsApp.

We use personal information to:

• Process and deliver your orders, including stock checks and delivery scheduling.
• Communicate with you about orders, delivery updates, and customer support.
• Operate WhatsApp-based ordering, including sending shop links and order confirmations.
• Maintain your account, wishlist, order history, and saved addresses.
• Improve our website, products, and customer experience.
• Comply with legal, tax, and accounting obligations (including GST where applicable).
• Prevent fraud, abuse, and security incidents.

We do not sell your personal information to third parties for their marketing purposes.

Online card and UPI payments are processed by Razorpay (or other payment partners we may use). We do not store your full card number or UPI PIN on our servers. Razorpay processes payment data under their own privacy policy and security standards. We may receive limited payment metadata (such as payment status, transaction reference, and amount) to reconcile orders.

Cash on delivery (COD) orders are recorded in our systems for fulfilment and accounting.

We share information only where needed to run our business, including with:

• Hosting and infrastructure (for example, Vercel) to operate the website.
• Database and authentication (for example, Supabase) to store accounts, orders, and sessions securely.
• Payment processors (for example, Razorpay) to accept online payments.
• WhatsApp / Meta when you use WhatsApp to message us or receive order messages we send through the WhatsApp Business API.
• Delivery and logistics partners to fulfil orders to your address.
• Professional advisers (lawyers, accountants) where required by law or for legitimate business purposes.

We may also disclose information if required by law, court order, or government authority, or to protect the rights, safety, and property of our customers, staff, or the public.

We keep your information for as long as your account is active or as needed to provide services, fulfil orders, resolve disputes, and meet legal retention requirements (for example, tax and invoice records). WhatsApp session and order-related data are retained according to operational needs and applicable law. You may request deletion of certain data subject to legal obligations we must continue to meet.

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption, access controls, and secure cloud infrastructure. No method of transmission over the internet is completely secure; we cannot guarantee absolute security, but we work to reduce risk and respond to incidents appropriately.

Depending on applicable law (including India's digital privacy framework), you may:

• Access or update your profile and addresses through your account settings.
• Request correction of inaccurate personal information.
• Request deletion of your account or certain data, where we are not legally required to retain it.
• Opt out of non-essential marketing messages (order-related messages may still be sent).
• Disable cookies in your browser (some site features may not work correctly).

To exercise these rights, contact us using the details below. We will respond within a reasonable time.

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Our website may link to third-party sites (for example, social media or maps). We are not responsible for the privacy practices of those sites. We encourage you to read their policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes may also be communicated through the website or by other appropriate means. Continued use of our services after changes constitutes acceptance of the updated policy.

See also our Terms & Conditions.

For privacy-related questions, requests, or complaints, contact our team. For general order support, you may use the same channels.